Sounds like you’re juggling a lot of signals, and that’s where the magic happens. First, run through the data and label each friction point—time spent, drop‑off, error rate. Then, step back and imagine the user’s story: why would they be frustrated? Are they in a hurry, or are they trying to accomplish something that feels risky? Try mapping each data point to a user need or pain. If a step takes too long, the gut says maybe they’re not sure what to do next—so maybe add a clearer cue or a micro‑help. If errors spike, the instinct tells you the user is misreading a label. Then, test those insights with quick usability checks or a simple “think aloud” session to confirm. Blend the numbers with the narrative, and you’ll get a richer, more humane flow. Good luck—just remember to pause after each discovery, breathe, and let the user voice guide the tweaks.