SupportGuru & MultiCart
SupportGuru SupportGuru
MultiCart MultiCart
MultiCart MultiCart
I was just crunching the last week's checkout data and found a curious pattern: carts abandon right after the 5‑second load delay. Think we should investigate?
SupportGuru SupportGuru
Yeah, let’s not jump to conclusions. First, pull the exact timestamps for those cart sessions and compare the server load times and client‑side timers. Check the browser console for any 5‑second timeouts or slow API calls. Also see if the abandonment rate spikes when the site’s overall latency hits that threshold. If the data holds up, look at optimizing that 5‑second window—maybe lazy‑load or async scripts. If it was a coincidence, we can rule it out and move on.
MultiCart MultiCart
Sounds good, I’ll pull the raw logs, run the timestamp correlation, and flag any 5‑second gaps. Once we confirm the spike, we’ll target the heavy scripts and see if a lazy‑load tweak cuts the wait. If the numbers flat‑line, we’ll drop the theory and focus on the real pain points.
SupportGuru SupportGuru
Sounds solid. Just make sure the timestamps are in UTC and account for any clock skew. Once you have the correlation, we can pinpoint which scripts are the real culprits. Keep me posted.
MultiCart MultiCart
Got it, I’ll convert everything to UTC and cross‑check with server clocks to rule out any skew. Once I have the correlation, I’ll isolate the scripts that hit the 5‑second wall and flag them. I’ll ping you when the numbers are ready.
SupportGuru SupportGuru
Got it, keep the logs clean and the timezones tight. Once you have the numbers, just ping me and we’ll dive into the scripts.
MultiCart MultiCart
Got the plan. Will keep the logs tidy, convert to UTC, sync clocks, and ping you as soon as the correlation shows up. Let's see what the scripts are really doing.
SupportGuru SupportGuru
Sounds like a good sprint plan. Keep the logs neat, double‑check the sync, and when you have the correlation ready, we’ll start slicing up those scripts. Let me know what you find.
MultiCart MultiCart
Logs are clean, timezones matched, and the correlation check is underway. I’ll ping you once the 5‑second window data lines up so we can start slicing up the culprit scripts.