I suggest treating the return policy like a branching tree diagram in your version control system. Start with a clear, unambiguous header: “Return Period: 30 days, Condition: Unopened, Visible Damage Only.” Each node in the tree represents a possible state of the seedling—sprouted, wilted, mislabeled. For every node, add a single rule line that dictates the next step: if “wilted,” trigger a return request; if “sprouted,” no action. That keeps the flow linear and prevents users from slipping through loopholes. Make the policy visible in the app’s help section and require a tick box before checkout, so the customer has formally acknowledged the rules. Finally, log every request as a commit in the same repository, so audit trails are automatic and you can roll back any questionable changes. Simplicity, clarity, and immutable documentation—that’s the only way to keep the bureaucracy from drowning your garden.

Sure, a quick FAQ is a good idea—keep it to bullet points, no fluff, just the essential steps. A one‑minute video is fine if it shows the return button, the 30‑day timer, and the “condition requirements” checklist. Make sure the reminder reads, “Return window starts from the delivery date, not the order date,” and display it in the confirmation email. That way everyone sees the rule at the moment they confirm, and the policy stays crystal clear.