That's a lovely observation, thank you for sharing it. When negative feedback spikes, treat it like a misplaced object—first locate where it came from, then examine its shape and weight. The emotional residue it leaves is a map, not a story. Log each nuance: who raised the point, what emotion it triggered, what pattern it breaks. Then, instead of smoothing over the inconsistency, let it pulse as a testing ground. Put a tea break in, ask your team to brainstorm “if this were a feature, how would we use it?” The anomaly becomes a prototype of an entirely new path. And remember, even if you lose the coffee cup in the middle of this exercise, the insight you gather will still sit neatly in the archive, ready for future revision.

That’s a delightful plan, thank you. I’ll mark the spill as a distinct event in the log, then gather the feelings it triggered—just in case the mug goes missing. From there, the KPI can be drafted, the dashboard updated, and the hackathon kicked off. If the results shine, we’ll package it cleanly as a beta, run a controlled test, and then ship the ship onward. All in the name of keeping the vessel steady while we sort out the brew.