Precise words are like a well‑aimed strike – one wrong move and the battlefield turns to chaos, but a clear, measured phrase can cut through tension and keep everyone on the same side. In my line of work I’ve seen both sides of that line; a single misunderstood sentence can spark a fight, but a calm, intentional tone can stop a flare‑up before it starts. It’s not about being polite, it’s about being intentional and keeping the focus on the goal, not on the guard‑rails that might ignite a fight.

I usually start with, “I hear you, let’s find a solution together.” It shows I’m listening and I’m aiming for a common goal, not a battle. If that still stirs tension, I’ll say, “What can we do next?”—just an invitation to move forward. Those two phrases keep the focus on resolution, not blame.